Shipping policy
SHIPPING POLICY
Effective Date: January 2026
Thank you for shopping with The Firm Ground Coffee. Below you will find important information regarding our shipping process.
Order Processing Time
Orders are typically processed within 2–5 business days after payment is received. Processing times may vary during high-volume periods, promotions, or holidays.
Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimated and not guaranteed. Typical delivery times range from 5–10 business days after shipment, depending on your location and carrier.
Fulfillment & Shipping Partners
Orders are fulfilled through trusted third-party fulfillment partners and shipped via common carriers such as USPS, UPS, or FedEx.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping Delays
We are not responsible for shipping delays caused by:
Carrier issues
Weather conditions
Supply chain disruptions
Incorrect or incomplete shipping addresses
Circumstances beyond our control
Incorrect Address Disclaimer
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, additional shipping fees may apply.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us at thefirmgroundcoffee@gmail.com within 7 days of delivery (or expected delivery).
We will work with our fulfillment partner and carrier to resolve the issue.
International Shipping
At this time, we do not ship internationally.
Order Confirmation & Tracking
You will receive:
An order confirmation email after purchase
A shipping confirmation email with tracking information once your order ships (when available)
Questions
If you have any questions about shipping, please contact us at: thefirmgroundcoffee@gmail.com